What this website collects, and why.

Wild Wisdom is operated by Grosvenor Lane LLC, Dallas, Texas. Grosvenor Lane LLC is responsible for the professional enquiry information described on this page.

We collect only what you type into the capacity-review form, or what you choose to put in an email to us. The form asks for:

• First name and last name
• Work email address
• Organisation and role or title
• Organisation type and number of locations
• Treatment or device category and where the capacity gap is observed
• Optional company website, telephone number, approximate monthly treatment goal, preferred timing and any further context you choose to add

The form also carries an opaque, randomly generated identifier for the form instance itself. It is not derived from you or from anything you type, and it is used only to stop a single submission being delivered twice.

Do not submit patient information, customer information, credentials or access to any clinical system through this website. Wild Wisdom does not ask for those, has no use for them at the enquiry stage and does not want to receive them. If they are sent to us in error, we will delete them.

A pilot’s baseline is an export of the clinic’s own operating records without identifiers: consultation dates, bookings, completions, prices and capacity hours. A file with a column that could identify a person is refused on import. What a pilot records beyond that is set out below.

To read your enquiry, judge whether Wild Wisdom is commercially relevant to your organisation, and reply to you. The consent checkbox on the form covers that reply.

We do not sell enquiry information, we do not share it for anyone else’s marketing, and we do not add you to a mailing list from a capacity-review submission.

A submitted form is sent to us as an email notification through our email delivery provider and then handled in our business email account. The contents of a submission are not written to our application logs.

This website sets one cookie, and only inside the protected demonstration: a signed session cookie created when a valid access code is entered, which expires after an hour. It carries no personal information and no advertising or analytics identifier. The public pages set no cookies.

The demonstration behind the access code is an invented journey through an invented clinic. It contains no real person, and it is not connected to the pilot console or to any pilot record. Watching it sends nothing about you to us. Your place in it is kept in your own browser’s local storage so a refresh does not lose it, and it is cleared when you reset the demonstration.

The pilot console at app.wildwisdomhq.com is a separate deployment from this website. It is used by Wild Wisdom’s own operators, by a pilot clinic’s verified clinicians, and by that clinic’s patients through a Decision Room link the clinic shares with them. It is not a client portal and it does not connect to a clinic’s own systems.

At the date above the console holds synthetic records only. Every record is marked synthetic and the database refuses any record that is not. No live pilot processing has taken place.

When a live pilot runs, a Decision Room records what the patient themselves selects in it: the concern they came with, what they want to understand, what is holding them back, which statements they confirm they understood, how confident they feel on a numbered scale, whether they intend to continue, and whether they would like to hear about a privately offered appointment. It also records when each of those happened and which explanation or journey was shown to them. Every entry is held under an opaque, randomly generated reference. The room asks the patient for no name, no contact detail and no free text, and it has nowhere to type them.

The console records the provider’s recommendation for a consultation as it is entered — the treatment recommended, the ones set aside, and the reasons given in the provider’s own words. The clinician workspace records outcome records for a treatment: the treatment, its dates, a short note, the consent record the clinic recorded with the patient, and outcome photographs. File metadata such as capture time, location and device is removed from every photograph before it is stored. A photograph can still show a recognisable person; whether it does is decided by the clinic that takes it and the consent it records with it. Wild Wisdom performs no facial analysis and no image analysis of any kind.

Who can see what: Wild Wisdom operators can see the records of the pilots they run; a clinic’s clinicians can see their own clinic’s records and no other clinic’s; a patient can see their own room, and clinic-approved outcome journeys only when the consent recorded on them allows it. Operators and clinicians sign in with a password and an authenticator app. Each Decision Room opens with a link that works for that room alone and expires seven days after it is issued.

The console sets cookies of its own: a sign-in session cookie for operators and clinicians, and, inside a Decision Room, a cookie that holds that room’s link so the patient can return to it. None carries an advertising or analytics identifier.

The application does not edit or delete a record once written: the record is append-only by design, and a correction is a new entry. Retention and deletion for a live pilot are matters for the written pilot agreement with the clinic, not for this page.

We keep enquiry correspondence for as long as the commercial conversation is live, and for a limited period afterwards as an ordinary business record. When it is no longer needed for either, we delete it. You can ask us to delete your enquiry sooner.

To ask what we hold about you, to correct it, or to have it deleted, use the contact form. Please write from the address you originally contacted us with, or give us enough detail to find the enquiry.